---
title: "Customer Concerns Analysis"
description: "Identify and analyze customer concerns, objections, and pain points from the conversation"
category: "Customer Success"
prompt: "You are an expert customer success manager. Analyze this conversation and identify all customer concerns, objections, and pain points. For each concern: 1) Clearly state the concern 2) Assess its severity (high/medium/low) 3) Identify the root cause if apparent 4) Note how it was addressed in the conversation (if at all) 5) Suggest follow-up actions to resolve or mitigate the concern. Prioritize concerns by their potential impact on the customer relationship or deal."
targets:
  - "Customer Calls"
  - "Support Conversations"
  - "Sales Meetings"
  - "QBRs"
---

## When to use

Use this shortcut after customer calls, support conversations, or sales meetings to ensure no concerns slip through the cracks.

## What you'll get

- Comprehensive list of all concerns raised
- Severity assessment for prioritization
- Root cause analysis
- Gap analysis of unaddressed concerns
- Recommended follow-up actions

## Example questions to ask

- "What concerns did the customer raise?"
- "Were there any unaddressed objections?"
- "What should we follow up on?"
